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Open Your Account, Know Your Data

Every bKash, Nagad or Rocket transfer you make leaves a record, and this page sets out which records we keep and why. Access depends on your local law and eligible regions, so read it before you open an account.

Account detailsWallet referencesCookie choicesRemoval requests

Explore the Lobby Read FAQ

HOW WE HANDLE IT

Browse b89app With Your Data Locked Down

What we keep, we keep in two places: your wallet ledger, which holds deposit and withdrawal references, and your play log, which holds the tables and slot rooms you opened. You can see both from your account. Cookies do less than people assume — they carry your session, not your payment details. Log in on a second phone and the first session drops out once the new OTP is confirmed.

Data handling Deposit references from bKash, Nagad, Rocket and Upay sit in your wallet history; game activity sits in a separate log. Support opens them only when you raise a request, and that access is recorded.

Cookies and sessions Your login session lives in a cookie so the lobby remembers you between pages. Clearing it signs that device out. Analytics cookies are optional and can be switched off in your browser without losing account access.

Account security Login runs on an OTP sent to your registered number, so a password alone will not open your profile. If you change SIM, update the number in account settings before the old one stops receiving messages.

Retention and removal Wallet and payment references stay for the period the payment rules require. Ask us to clear the rest — marketing preferences, device history, saved favourites like Nagad JumpStart — and we remove them from the profile.

Open the Policy and See What We Store

b89app Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Open an account and you hand us four kinds of record: the name and mobile number you register with, the wallet IDs tied to your deposits, your device and login history, and a log of the games and tables you actually play — Roulette Track, Crash

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Fast Lift, live baccarat, whichever you pick. We hold those to run your account, verify a withdrawal before it leaves, and trace a payment when you ask. Not for anything else. We do not sell that data. Payment confirmation from bKash, Nagad, Rocket or Upay is
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stored as a reference against your wallet, and any screenshot you send to support stays attached to your file. We never ask for your wallet PIN — if someone claiming to be us does, stop and contact support through the chat inside your account. Your rights
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over the record are plain. You can ask what we hold, ask for a correction when a name or number is wrong, ask us to close the account, or ask for a copy of your own history. We release it only after checking identity against your
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registered number. One limit worth stating. How long a record stays with us is set by the payment and audit rules that apply where you live, not by us. Where the law allows deletion we delete; where it requires retention we keep the file and tell
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you why. Service availability also depends on your local law and eligible regions.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

ASK FOR YOUR FILE

Send a Data Request From Chat

A data question is not something to raise on a public page, so we route all of it through your account. Sign in, open the wallet tab, and the chat button sits beside your last deposit reference — that way the agent already sees which bKash, Nagad or Rocket transfer you mean. A request from a number that is not on the profile gets a callback check first. That is slower, but it keeps your file out of the wrong hands.

Team online

Wallet tab chat

Signed-in accounts open the chat straight from the wallet tab. Paste your bKash, Nagad or Rocket transaction ID and the agent pulls the matching payment record before replying.

Reply on your registration thread

The confirmation message sent when your account was created is a live thread. Answering it reaches the team that holds your file, and your registered number is already verified there.

Closure request

Ask inside the chat and we start the closure: the profile is deactivated, play history is separated from wallet records, and we confirm in writing what stays on file and why.

Ask Us Before You Open an Account

Six questions come up again and again, so we answer them here instead of burying them in a long document. If yours is not covered, the chat inside your account is quicker than email — we can see your profile while we reply. Anything tied to a payment reference gets logged, so keep your transaction ID handy before you write in.

Your name, registered mobile number, wallet ID for bKash, Nagad or Rocket, device and login history, and the games you play. We also log support conversations so a payment query can be traced later.

Yes. Ask from the chat inside your account and we send a copy of your profile, wallet history and login records to the number or email already registered with us.

Only what a transfer needs — the wallet reference and the amount, so bKash, Nagad or Rocket can match it. We do not pass your game history or login records to them.

Your profile is deactivated and the lobby closes for that login. Payment and wallet references stay for the retention period the rules require, then they are removed; everything else goes earlier.

Open the support chat from your wallet tab and say what is wrong or what you want removed. We check identity against your registered number, then confirm in writing once the change is made.

It can. Access and the records that must be kept follow the law where you live, so availability depends on your local law and eligible regions. If yours is not supported, we say so.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoB89App Glossary InfoHoldem Siege

Open Your Account, Know Your Data

Browse b89app With Your Data Locked Down

Send a Data Request From Chat

Wallet tab chat

Reply on your registration thread

Closure request

Ask Us Before You Open an Account

01 What personal data does b89app collect when I open an account?

02 Can I see what you hold on my account?

03 Do you share details with the payment providers I use?

04 What happens to my data if I close the account?

05 How do I request a correction or deletion?

06 Does my region affect what data you can hold?

Privacy Policy

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